Booking a hotel is a time-consuming and energy-draining activity. Someone would say, “What on earth is so hard about choosing a 5-star hotel?” Simple as it may seem, there are lots of nuances and factors that should be considered beforehand. In reality, not every luxury hotel will feel luxury, which sometimes may become a disappointing experience, especially if you expect something fairly unique. To be more confident in your decision making, you need to know what features make a hotel feel luxurious and expensive. Here they are!
5 features that define a luxury hotel
Highly-trained and knowledgeable staff
A well-trained staff is a cornerstone of any luxury customer service. From booking to the first contact, hotel personnel should have exceptional communication skills to solve problems and answer clients’ questions.
State-of-the-art décor and design
When you reserve a hotel room, you should expect a luxurious apartment decorated with high-end art and furnished appropriately. There is no place for cheap furniture or any wear and tear.
Your luxury hotel experience would not be complete without comprehensive on-site services, such as a fitness center, laundry, concierge, social lobby, or referral service for special occasions like babysitting or dog-walking.
Plenty of information on a website
According to the rules of the modern-day business world, a website is the face of the company. The more information you can find on the Internet, the better. It means that a hotel is not afraid to make promises that it should fulfill in the future.
Even in great hotels, some minor problems can occur from time to time. Quick and effective problem-solving is a must. When it takes too long, it is a sign of a bad customer experience, which is certainly not a luxurious feature you want to have.
If you are planning to take a luxury vacation, you will definitely need a luxury hotel! When you know these five essential features, it would be much easier to find the right place where you will make the most out of every moment.